Subject: Trainer Candidate - Aina Batra Aina
From: Aina Batra Aina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 04:33:05 -0400

Tech Support
Test

Name

Aina Batra
Aina

E-mail

[email-masked]

Phone Number

(201301) 6395763117

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Block-A Sector 19,Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Candid overseas

Ielts
trainer/Ielts counselorl

21000

Previous
Employer 2

Bliss overseas

Ielts trainer

17000

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in training?

I have
been an ielts counselor in addition to an ielts trainer in which i came across
various types of modernities which assisted me to learn a lot while completing
my training. Being in training i tried to learn multitude new skills being more
paitent,focused and organised.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Being in a difficult situation, while on the job
or off the job is quite common but the key is  to handle that situation justly
and decorously.

I have been stuck in various difficult circumstances manier times but made my
best path out to solve the problem. A day on my job i was overburdened with a
lot of work as my two colleagues suddenly got absent and had to be multitasking
at that time. Initially, i got panic because of the chaos created in the early
morning having no preparations for the day but latterly i managed each and every
aspect being very patient and time barred. Being multitasking at times make a
person feel irritated and frustated but calming yourself down is the only trick
to get out of it. That's what i did and got to manage everything nicely and
smoothly. Eventually,the organisation was with a new plan for the day with the
optimum utilisation of resources working effectively and
efficiently.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The main
component while providing any service is customer&amp;#039;s satisfaction. A
great customer service implies the best possible practice provided meeting the
expectations of the customer whereas a good customer service implies treating
the customer confidently, quickly,patiently,courteously and efficiently, making
the best way to convince the customer to trust our service.

What
according to you makes you a good candidate for this position?

There are several factor to be considered for a person to be a
good candidate for a customer service job. Foremostly, a
candidate&amp;#039;s attitude and behaviour towards everyone is considered
to be the most important aspect and i opine that i posses a good optimistic
attitude being versatile and flexible in conditions. Secondly, i have good
communication skills along being confident and paitent while dealing every
situation. In addition to this, i posses good leadership skills,convincing power
and experience in dealing the cilents. Eventually, i am very much focused and
dedicated to achieve my all the goals working efficiently and effectively.

Highlighting the feature that i will always stay loyal to my organisation making
the best possible efforts to contribute in the organisation and making  all the
stones unturned to take my organisation at the top position.

On a
scale of 1 - 5 please rate your fluency in spoken English

4