Subject: Spanish Language Test - Nikhil Chauhan
From: Nikhil Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 04:05:48 -0400

| | Foreign Language Screening Test

Name | Nikhil Chauhan    /  (+91) 7011073604    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Xyz Company

Subject : Correction of Address on order no ....

Respected xyz(consumer name )

Good morning sir/Mam My name is Nikhil chauhan (customer care executive ) from xyz company. For your inquiry of order no 12.... of hand bag , I would like inform you that your order was dispatched on xyz date timing .... but was undeliverable due to wrong address print in the order. kindly correct the address.

Yours Faithfully
Nikhil chauhan
Customer care Executive
Xyz Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

xyz Company

Subject: Regarding Request of Return/Change of  Tv Cabinet.

Respected Xyz(Counsmer Name)

Good Morning Sir/Mam,My Name is Nikhil Chauhan (Customer Care Executive) from xyz company.For the request of change/Return of Tv Cabinet of order no ... I would like to inform u that we care sorry for inconvenience faced by you We have put up your request forward shortly our technical team will come to your premises and check and resolve  the request .

Yours Faithfully
Nikhil Chauhan
Customer Care Executive
Xyz Company

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