Subject: Trainer Candidate - Karan Juneja
From: Karan Juneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 03:34:05 -0400

Tech Support
Test

Name

Karan
Juneja

E-mail

[email-masked]

Phone Number

(+91) 8683854069

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noide sector-16B

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GFK

Associate

NA

27

Previous Employer 1

IBM india pvt. ltd

Market Research
Analyst

NA

22

Previous Employer 2

If Selected, how much time do you need
to join?

30 Days

Please briefly
describe your work experience specifically in training?

In Ibm i
will be taken care of whole process quality and trainings, but here I join as
associate in gfk, but still my working is Process Trainer, i give tool trainings
to new employees and also work as client engagement lead

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

had worked piled up due to bad time management
and health problems. I was feeling under the pressure but stepped back and
decided that I had to prioritize. So I wrote down a list of all the things I
have to do and started creating a priority list for them. I also made sure I
didn’t try to push myself too far, as I understood it would just lead to more
delays in the end. I was able to finish my tasks, although not all of them in
the desired timeline. However, the situation definitely taught me the importance
of prioritizing and focusing on problems head-on. There is no point in running
away from them and being honest can help.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good means it's Desireable or it's nice. And, Great
means it's better than good as in very good

What according to
you makes you a good candidate for this position?

My
skillset is a perfect match for this job requirements. In particular my Training
skills and My Lead skills make me an ideal candidate for this position.For
example At my last job, I managed many teams for Trainings and RCA
management.

On a scale of 1 - 5 please rate your fluency in
spoken English

4