Subject: Trainer Candidate - Vaibhav Bohra
From: Vaibhav Bohra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 02:54:39 -0400

Tech Support
Test

Name

Vaibhav
Bohra

E-mail

[email-masked]

Phone Number

(91) 7062017000

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TPPL pharmaceuticals pvt ltd

Training Manager

Working

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

10to15 days

Please briefly
describe your work experience specifically in training?

A
certified soft skills and TTT having more than 10 years of work experience
served to well known brands like DNA PIE AWWA RPA kindle call centre over
V&A communication process soft skills etc

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Once I was given bunch of trainee who were
rejected and I had to train them in order to make them qualify their
communication skills were worse and I was given the deadline of 30 days I had to
go extra mile extra hours it was almost like sweating blood but at the end 85%
of them qualified

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good doesn’t exist according to me when it comes to customer
service it should be always great and that can be achieved by being emphatic
seeing ourselves in their shoes treat them exactly how you wanna be treated

What according to you makes you a good candidate
for this position?

My relevant experience my passion towards
training working with new people as per me it a noble job where you earn but you
are also making someone worthy enough to be competitive in the job market

On a scale of 1 - 5 please rate your fluency in
spoken English

5