Subject: Trainer Candidate - Navdeep Kaur
From: Navdeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 00:30:50 -0400

Tech Support
Test

Name

Navdeep
Kaur

E-mail

[email-masked]

Phone Number

(91) 9650744355

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 26

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Samsung

EnglishTrainer

present

hourly

Previous
Employer 1

Inlingua

English instructor

july 2020

50000

Previous Employer 2

Ogilvy

Client Servicing

dec
2011

35000

If Selected, how much time do you need
to join?

1week

Please briefly
describe your work experience specifically in training?

I have
been working as an English trainer for the last 5 years. I not only train
students but also working professionals.

I help them work on their communications as well as interview skills,
presentation and personality.

I have worked with Corporates in different sectors.

Before this i have also worked in BPOs abroad as a customer service
officer.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I was training a team of Air Hostesses where the
difficult part was handling yhe conflict amongst them which was disturbing the
training and demotivating a few members. The group wouldn't focus on the
training.

So i had to sit down with those few people individually, understand their
concerns.

I worked out a solution with them and had to be also stern at the same time that
they cannot afford to lose this time and that this training would eventually
help them in their careers, so stop disturbing the rest and focus. They have to
be more professional if they want to succeed in their careers.

It did work. Atleast, they could focus in the training room

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
solving the customer's problems. But great customer service means, giving an
experience to the customer that he would never want to switch the service
because of the customer service he receives. It includes, not only solving the
problem but also, having a positive attitude on the ohone, good communication
skills, good listening, and then giving solutions.

What according to
you makes you a good candidate for this position?

Someone
who works closely with the team that needs training to identify the training
requirements and work with the client and understand his objectives and outcomes
expected from a particular training.

Someone who is prompt at formulating training materials.

And has a friendly yet focussed attitude in the training room where people are
interested in sitting and absorbing what's being trained.

On a scale of 1 - 5 please rate your fluency in
spoken English

5