Subject: Trainer Candidate - Manali Sharma
From: Manali Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 13:01:35 -0400

Tech Support
Test

Name

Manali
Sharma

E-mail

[email-masked]

Phone Number

(91) 9717731044

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Zera Image Consulting Pvt. Ltd.

Image Consultant and Soft
Skills Trainer

30,000

Previous Employer 1

NIIT Ltd.

Training
Coordinator

October 2018

10,000

Previous Employer 2

Innovative Life Discoveries
Pvt. Ltd.

Assistant Manager

January 2017

35,000

If Selected, how much time do you need
to join?

Within 10 days

Please briefly
describe your work experience specifically in training?

Designed,
developed and delivered sessions on Image management and Soft skills.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most difficult part is when your client has
some specific mindset or belief about something and he or she does not agree to
what you are saying. Changing the mindset or belief of a person is very
difficult as you are not aware since how many years he/she has been in that
Belief system. It takes a lot of time to make the person agree. You can only do
that by giving examples from real life or giving real situations.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good means you are fine with
your service. Great means you are exceptional in your service. Great customer
service means meeting customers expectations in terms of time and money, give
them the answers that they are looking for, listen to them patiently, answer
them politely, cover all their points in your deal, be empathetic, be a problem
solver, deliver on time and delight them with something unexpected.

What according to you makes you a good candidate
for this position?

A person who is able to cover all the above
mentioned points.

On a scale of 1 - 5 please rate your
fluency in spoken English

5