Subject: Trainer Candidate - Sanskriti Sharma
From: Sanskriti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 11:22:05 -0400

| | Tech Support Test

Name | Sanskriti Sharma
E-mail | [email-masked]
Phone Number | (91) 9868915247
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Nodia

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bollore Logistics India Private Limited | Senior executive- Customer Service (Warehouse and logistics) | NA | 23500
Previous Employer 1 | Daksh Concentrix | Customer Advisor | 2018- Sep | 19000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | A month
Please briefly describe your work experience specifically in training? | Experienced in customer/client handling and project/warehouse management. Manpower management, inventory control, MIS controls reports and SOP standards management.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is the way you work to give your best as per SOP, in order to follow the SLA.

And,

Great customer service is to work as per the customer satisfaction standards and modify the SOP as per the projects and days requirement, in order to follow the SLA.

What according to you makes you a good candidate for this position? | Experience, skills and positive attitude towards work and company. Alsways want to the asset for the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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