Subject: FW: Russian Language Test - Madhuri Jaiswal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 2 Apr 2021 14:01:05 +0000

Is she for English profile? If yes, she looks fine. Speak with her

From: Madhuri Jaiswal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 2 April 2021 at 6:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Russian Language Test - Madhuri Jaiswal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Madhuri Jaiswal    /  (91) 9718716443    / [email-masked]<mailto:[email-masked]>
Whats your first language       Russian
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear [name of customer]

I am sorry to hear you have not received your parcel and  if we cannot locate it, we will of course refund your money for this order. Please could you check some things on your end first:?

Please verify this is your current mailing address as this is the address on the order. We would also like to inform you that order was shipped by us, and handed over to courier company same day when the order was placed.

The courier company tried to deliver the order but were unable to locate you. Please provide your alternate address so that we can reach up to you for your order. I will initiate a trace on the package. Sometimes the package is simply there, awaiting pickup.

Thankyou for your patience and choosing our services.

Madhuri.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir/ Madam,

The letter is with the reference to the complaint letter, which we have received from you regarding the TV cabinet received in a damaged condition. Our company is much concerned to learn of happenings and would like to address your concerns further.

We are very sorry that due to our internal delivery problem, despite the purchase form provided by you, our delivery department did not provide the goods as per the purchase order. Moreover, upon investigation it was found that the goods were not properly packed due to which the damaged was caused. Please accept our apology for the damaged goods and inconvenience caused. We are pleased to inform you that your request for replacement or refund (if replacement is not possible for any reason) of TV cabinet has been approved  by our   department and also appropriate action has been taken by the delivery department to avoid further damages.

Thankyou for your patience and choosing our services.

Madhuri.