Subject: Portuguese Language Test - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 08:12:44 -0400

| | Foreign Language Screening Test

Name | Rahul Yadav    /  (91) 8826685771    / [email-masked]
Whats your first language | Portuguese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We received your mail regarding non delivery of your placed order with us,we are sorry to hear you have not received your order.And upon consideration of your request we find out that we dispatched your order on same day when order was placed with us via courier company and we also came to know that the delivery address provided by you was inappropriate hence the delivery of your hand bag is not completed,please provide us your updated address with us and we proceed your order delivery again, we will also provide you a tracking ID for your convenience.

Thank-you! For being an amazing and Earth-championing customer and please feel free to contact us for any queries.

Rahul
Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We have received an mail regarding the TV cabinet you received is in undesirable condition,our company is much concerned to learn of happenings and would like to address your concern further,we have always provided efficient and quality services to all our clients and customers.However,we are much disappointed to know that our services fell short and did not meet your level of expectancy on this occasion,To avoid such an occasion,we have instructed our field service engineer to do proper inspection and take the suitable action in your case as per the organisation's policy and our field service engineer will visit your location within 2-3 working days.

More over, we shall review our customer internal delivery systems for Improvement's so as to provide better quality service to our clients.Again, we sincerely apologize for the inconvenience you faced. Thank-you!

Rahul
Customer service

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