Subject: Trainer Candidate - Gourav Purandate
From: Gourav Purandate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:55:11 -0400

| | Tech Support Test

Name | Gourav Purandate
E-mail | [email-masked]
Phone Number | (+91) 7559241482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Altruist Technologies Pvt. ltd | Process Trainer | 20th Feb 2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

• An experienced Regional, Sales & Process Trainer, with an excellent experience in working fast paced environment, with differentindustries
• Ensuredthetrainingdeliveryisasperthequalitystandards,conductedtrainingprogramsas per the inputs shared by business team and promoted interesting learning session for the employees
• Took the final round of interview of the new trainees, gave product & communication skills training to all the new trainees, gave the update to all the supervisor on floor & make sure that it is downloaded properly to all the CSO, Sr CSO & SME of theirteam
• Playedakeyroleinclientinteraction,takencareofallthetraineesintheOJTperiod,took the final certification of thetrainees
• Took quality calls for customer satisfaction, attended calls of an assorted nature,consisting of all types of customers, lesioned with other departments to solve customer concerns as and whenrequired.
• Conducted soft skills training, sales training, product training & process training for different organizations, coaching institutes, finishing schoolsetc.
• Prepared effective training content and module & trainingbudget.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

• An experienced Regional, Sales & Process Trainer, with an excellent experience in working fast paced environment, with differentindustries
• Ensuredthetrainingdeliveryisasperthequalitystandards,conductedtrainingprogramsas per the inputs shared by business team and promoted interesting learning session for the employees
• Took the final round of interview of the new trainees, gave product & communication skills training to all the new trainees, gave the update to all the supervisor on floor & make sure that it is downloaded properly to all the CSO, Sr CSO & SME of theirteam
• Playedakeyroleinclientinteraction,takencareofallthetraineesintheOJTperiod,took the final certification of thetrainees
• Took quality calls for customer satisfaction, attended calls of an assorted nature,consisting of all types of customers, lesioned with other departments to solve customer concerns as and whenrequired.
• Conducted soft skills training, sales training, product training & process training for different organizations, coaching institutes, finishing schoolsetc.
• Prepared effective training content and module & trainingbudget.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

• An experienced Regional, Sales & Process Trainer, with an excellent experience in working fast paced environment, with differentindustries
• Ensuredthetrainingdeliveryisasperthequalitystandards,conductedtrainingprogramsas per the inputs shared by business team and promoted interesting learning session for the employees
• Took the final round of interview of the new trainees, gave product & communication skills training to all the new trainees, gave the update to all the supervisor on floor & make sure that it is downloaded properly to all the CSO, Sr CSO & SME of theirteam
• Playedakeyroleinclientinteraction,takencareofallthetraineesintheOJTperiod,took the final certification of thetrainees
• Took quality calls for customer satisfaction, attended calls of an assorted nature,consisting of all types of customers, lesioned with other departments to solve customer concerns as and whenrequired.
• Conducted soft skills training, sales training, product training & process training for different organizations, coaching institutes, finishing schoolsetc.
• Prepared effective training content and module & trainingbudget.

What according to you makes you a good candidate for this position?

• An experienced Regional, Sales & Process Trainer, with an excellent experience in working fast paced environment, with differentindustries
• Ensuredthetrainingdeliveryisasperthequalitystandards,conductedtrainingprogramsas per the inputs shared by business team and promoted interesting learning session for the employees
• Took the final round of interview of the new trainees, gave product & communication skills training to all the new trainees, gave the update to all the supervisor on floor & make sure that it is downloaded properly to all the CSO, Sr CSO & SME of theirteam
• Playedakeyroleinclientinteraction,takencareofallthetraineesintheOJTperiod,took the final certification of thetrainees
• Took quality calls for customer satisfaction, attended calls of an assorted nature,consisting of all types of customers, lesioned with other departments to solve customer concerns as and whenrequired.
• Conducted soft skills training, sales training, product training & process training for different organizations, coaching institutes, finishing schoolsetc.
• Prepared effective training content and module & trainingbudget.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |