Subject: Italian Language Test - Shaifali Chauhan
From: Shaifali Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:51:38 -0400

| | Foreign Language Screening Test

Name | Shaifali Chauhan    /  (91) 7082199714    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,

We apologise that the courier is not yet delivered to you.
Your courier was shipped on the same day it was ordered but the address you have provided us is incorrect or some information is missing on it.

Kindly check the details and provide us correct information so that we can deliver the product at your home as soon as possible.

Thanks & regards
Shopping store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,

I apologise for the behaviour of our installation team.

As the cabinet has too many scratches on it and it is done by our installation team then we will provide you a replacement or refund for the same.

Please share the images of the cabinet and provide us some time so that we can proceed for the replacement of your product.

Thanks & Regards
Homebox team

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