Subject: Arabic Language Test - Meshari Alshudukhi
From: Meshari Alshudukhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:47:05 -0400

| | Foreign Language Screening Test

Name | Meshari Alshudukhi    /  (7412812667) 7412812667    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you to connecting with us.

We are apologize for the late reply.

As we can see per the tracking Id for your orders the courier team tried to delivery the items for you adders but was unable to find you on the location was  set on our website We request you to share with us (contact number- road name- house number ) So we can delivery to you as soon as possible.

Thank you for reaching us \

We are going to forward your email to our team so in case not happen again.

Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul.

Thank you to connecting with us.

we are sorry for what happened.

as we can see our courier team have send the order to you successfully, if you have find any scratches on your TV , Please share with us the (Pic) of the damage items.

Thank you for connecting us.

Homebox Team,

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