Subject: Trainer Candidate - Dawa Dolkar
From: Dawa Dolkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:38:40 -0400

| | Tech Support Test

Name | Dawa Dolkar
E-mail | [email-masked]
Phone Number | (+91) 9560023367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Malviya Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amity University Online | Training and Quality | | 45
Previous Employer 1 | Indian school of business and finance | Assistant Manager marketing and PG | Sep 2019 | 48
Previous Employer 2 | Apeejay Stya University | Sr counselor | Jan2019 | 45

If Selected, how much time do you need to join? | One month
Please briefly describe your work experience specifically in training? | Training new recruits, Induction and Product Training , Evaluation through product assessment and mock calls till deemed fit to be on floor, Refresher Training as and when required.Auditing , Monitoring calls of counselors and giving constructive feedback. Floating the new updates of Amity University Online to all members .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | A complete transition from counselling to Training and with no knowledge on how to prepare a ppt , let alone present in front of public was a metamorphosis , I now look back and feel stronger mentally and am proud of myself for having the will to accept challenges with a go get attitude always.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service can be great only when we are prepared for the worst and have the solution to eliminate the problems before it has even happened , keeping them happy and keeping them retained
What according to you makes you a good candidate for this position? | With transferrable skills and high emotional quotient , also the zeal to learn and take up any challenge is always present , most importantly a very positive outlook even in adversity
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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