Subject: Dutch Language Test - ashutosh bhardwaj
From: ashutosh bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:12:14 -0400

| | Foreign Language Screening Test

Name | ashutosh bhardwaj    /  (+91) 8448209493    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi there sir/madam,

Sorry for the inconvenience but may i know your exact location where you are residing because the issues is related to the address provided by you.

Please confirm the address and make sure its correct otherwise you can place a new order with the correct address again.

Please reply with your address on this mail and confirm the same.

regards
ashutosh bhardwaj
employee id - &@%@%@
customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi Abdul,

I deeply regret the inconvenience caused due to this and would assist you at the fullest in solving this problem.

May i know your order number so that i can initiate this whole process of return/replacement of your cabinet without delaying the amount of time.

Please revert back with your order number on this mail so that i can help you asap.

regards
ashutosh bhardwaj
employee id - @%#^#
customer support team

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