Subject: Spanish Language Test - ANTRAL DEMPTA
From: ANTRAL DEMPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 06:34:52 -0400

| | Foreign Language Screening Test

Name | ANTRAL DEMPTA    /  (+91) 7678590104    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!

Thank you for shopping from babyshop.com

We really apologise for the inconvenience you have caused. As we have checked your order, It is shipped by us,and handed over to courier company same day when the order was placed.
The courier Company tried to deliver the order ,but the address mentioned on the order was wrong.

We request you to kindly share the correct address with us. So, that we can update your address.

Thank you!
Antral.
Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul

Thank you for shopping from Homebox.

We really apologise that you've  recieved damaged product. we will replace your order within 2-4 business days.

We request you to kindly share the picture of the damaged product. So, that we can process your replacement. Again we apologise for the inconvenience you have caused.

Thank you!
Antral
Homebox Team.

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