Subject: Arabic Language Test - Mohammed Salaheldeen
From: Mohammed Salaheldeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:49:31 -0400

| | Foreign Language Screening Test

Name | Mohammed Salaheldeen    /  (0091) 9538187787    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Sorry for your problem which you are facing with our company

As per our delivery team they informed me you have put a wrong address , that's why you are not able to get your order

Help us with your correct address, I will inform my company to deliver the order to you in your address

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Sorry for your problem which you are facing with our company

I will check with my company and we will send you a new tv unit soon

Thank you.

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