Subject: Dutch Language Test - Vikarm Shekhawat
From: Vikarm Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:25:00 -0400

| | Foreign Language Screening Test

Name | Vikarm Shekhawat    /  (91) 8058106048    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is regarding your previous order with us from babyshop.com of leather hand bag.We apologize to the delay in delivery as it's been 14 days and you still not received the order

Our courier company tried to deliver the order on the provided address unfortunately the courier company couldn't deliver the address because of wrong or incorrect address.

I would request you to please provide your correct address details to us by reply to this email so that we can share to courier partner to deliver the order before the estimate delivery time.

Please reply this email as soon as possible so we can arrange a new delivery of the order.

Thanks and regards,

Vikram Shekhawat
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We've received your response regarding the recent order of TV Cabinet.

We are really sorry to hear that your recent purchase of TV Cabinet got many scratches while installation.

There are return and replacement policy on this product in which you can return or replace it within 14 days after the delivery.

Upon checking the delivery date there are still 5 days left to request return or replacement.

Please open the Homebox app or login to Homebox app to create replace or return request.you can choose the return and replacement time and date from the return page. Once the old product receive our team will dispatch new TV Cabinet or issues the full refund after return item receive and scan to our warehouse.

Please reply this email if you any questions or concern for the return and replacement.

Thanks and regards,
Vikram Shekhawat

Homebox Team.

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