Subject: Trainer Candidate - Pradeep Choudhary
From: Pradeep Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:29:49 -0400

| | Tech Support Test

Name | Pradeep Choudhary
E-mail | [email-masked]
Phone Number | (93540) 26757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfc ergo general insurance | Senior executive | 05/05/2021 | 23300
Previous Employer 1 | Spectrum management | Executive | 18/12/2019 | 19000
Previous Employer 2 | Religare health insurance | Executive | 30/05/2019 | 12700

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Currently providing training for product knowledge.
Have knowledge of soft skill as well.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

During training session an employee asked me about when some things not written in term and condition and we are also not covering them how can we handle such email and calls.
Guided him that we are providing reasonable expenses and as per that we are processing

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.customer centric service without breaking rules of company.
2.

What according to you makes you a good candidate for this position? | Handling of situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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