Subject: German Language Test - Abhinav Srivastava
From: Abhinav Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:04:28 -0400

| | Foreign Language Screening Test

Name | Abhinav Srivastava    /  (91) 9889435837    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi<Customer Name>

I am sorry for the delay, please share your current address details and order ID as soon as possible so I could forward it to the courier company to make your order delivered within 24 hours at your doorstep.

For any further assistance please feel free to contact us 24/7 support.

Regards,
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi <Customer Name>

I apologize for it, please share order ID and details of it so we could schedule a visit of technical team to inspect the condition of the product delivered to you.

If team found any defect it would be get returned or replaced on the spot, make sure you have original invoice, all the accessories with the box.

For any further assistance, please contact us 24/7 support on given numbers or you can mail us @Homeboxsupportteam.com

Regards,
Customer Support Team

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