Subject: Trainer Candidate - KULVINDER SINGH
From: KULVINDER SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:02:36 -0400

| | Tech Support Test

Name | KULVINDER SINGH
E-mail | [email-masked]
Phone Number | (91) 9817436899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SONIPAT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Little Angels School | Voice & Accent Trainer | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | one month
Please briefly describe your work experience specifically in training? | Currently i am taking care of the Voice & Accent Training for the students.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

till now no such problem has come, we work in a team and have allocated all the work.
be it curriculum designing etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me :
1. Greeting the customer with delight.
2. By having a smiling face.
3. Not loosing the calm even in worst scenario.
4. describing and analyzing the problem of the customer and answering his/her queries completely.

What according to you makes you a good candidate for this position?

My prior concern is to
understand learner needs and
try to help and guide them to
achieve their goal and fulfil
their expectations throughout
the journey of learning the
language with experience of
over 5 years in Training English
to young learners and adults.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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