Subject: Trainer Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:52:19 -0400

Tech Support
Test

Name

Vishal
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8082669077

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jammu

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Emotion Digital

Product Delivery
Executive

2020

18000

Previous Employer 1

Welkin

Project Manager

2017

11000

Previous Employer 2

Active Craft

Web
Developer

2014

8000

If Selected, how much time do you need
to join?

5 Days

Please briefly
describe your work experience specifically in training?

I have
worked in calling a;profile

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I am  a good team leader i try to do best from
My side I see what is happening in the process is ooutit working properly or
not

Dealing with poor individual team, Trying to improve an organisation, stff is
less and new they need to have  a proper

training about the work.

Need to take regular feedback on weekly basis

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

You have striven to respond to all of their calls
in a timely basis,

you have arrived at their site within the contracted time in nearly all
cases,

you have carried the right parts with you to the service call,

and you have followed up with a courtesy call whenever there has been time.

What according to you makes you a good candidate
for this position?

My skills are good and perfect for this earlier I
have worked in this organization and I have experience about it

On a
scale of 1 - 5 please rate your fluency in spoken English

5