Subject: Trainer Candidate - Kamesh Kumar
From: Kamesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:43:59 -0400

| | Tech Support Test

Name | Kamesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7982549722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu | Councellor | 31 sep | 45
Previous Employer 1 | IIFM | Assistant manager | 2019 | 27
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have trained BpO training for teamlease handled training of whirlpool and TaTa communication.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Teams from different areas had a major challenge to work under a common goal
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good consumer services means consumer is satisfied.great consumer services means a satisfactory felling ad well as a sense of Brand recall , and he will come again and will become a loyal customer.
What according to you makes you a good candidate for this position? | Self motivated and hardworking persons, dedicated towards hard labour .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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