Subject: Italian Language Test - Shouvik Nath
From: Shouvik Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:17:40 -0400

| | Foreign Language Screening Test

Name | Shouvik Nath    /  (+91) 9729024755    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz

We're writing in continuation to your last contact to know the status of your order with order id OD119785.
While we were tracking your order to make sure that it reaches you on time. As I have forwarded the matter to our delivery agent, It has been come to our notice thay the address you provided is wrong. Kindly provide us a valid address so that we can deliver the product on time.

For any other support, feel
Free to reach us at------
We hope to sew you again soon.

Thanks
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Your return request has been accepted by the seller.
You can either exchange the product or can take the refund as per your convenience.

If you want refund, the refund will be initiated within 1 working day of the item being picked up by the delivery agent.

Important points:
Please keep all items received ready in the product box, along with the tags, accessories and the invoice.
Do not seal the package as the contents will be verified, packed and sealed by the delivery agent.
The delivery agent will not be able to pick up the product if any items are missing

Thank you for shopping with------

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