Subject: Trainer Candidate - Shruti Shruti
From: Shruti Shruti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 02:46:00 -0400

| | Tech Support Test

Name | Shruti Shruti
E-mail | [email-masked]
Phone Number | (201301) 9060690364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 20

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | BDE | 05 march | 25000
Previous Employer 1 | Smart school education pvt ltd | Client servicing | 15thJan 2020 | 25000
Previous Employer 2 | Trade India. Com | Online sales executive | 2019 | 21000

If Selected, how much time do you need to join? | 07
Please briefly describe your work experience specifically in training? | have a good experience with client interaction, retention and help them in purchasing product according to their need.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I don't have experience as a trainer or as a team leader.Am looking forward for these roles.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good cs: providing them Good service according to their need.
gcs:- resolving their issues on time and be in touch with  them.

What according to you makes you a good candidate for this position? | My perspective and way of handling any situation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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