Subject: Arabic Language Test - Hafizullah khan
From: Hafizullah khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 01:19:50 -0400

| | Foreign Language Screening Test

Name | Hafizullah khan    /  (+91) 8795930580    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Ali – or – ( our dear customer)

Thank you for contacting us.

We would like to inform you that the Order number ( 0000000 ) has been shipped with( Courier Name ) with the tracking number (000000000 )and the courier team is attempting to deliver the order to the same address which is written in the order, but due to wrong address, they are unable to deliver the order to you.
We request to you please share your following correct address:

City:
Street:
Neighborhood:
Nearest Landmark:
Mobile Number:

After getting the correct address, we escalate to the courier team for updating the address and request to deliver the order as soon as possible and also inform same to the customer, that we have escalated to the courier team for updating the address and deliver the order ASAP.

Regards
-------------------

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdullah – or – ( Our dear customer)

Thank you for contacting us.

Please accept our apologies

We understand that you expect the item reach to you in perfect condition, and we deeply regret that in this case, we were unable to meet your expectations.
We have escalated to the competent authority to replace the unit as soon as possible.

Regards
-------------

sometimes the companies have different policies, so we should reply to the customer according to the policy of the company, for example:

If the company has no replaced the policy of unit and has exchange policy of item so we inform the customer  :

We would like to inform you,  At the time, we have no option to replace the unit but we request to you please create an exchange request for the item, my team will contact you in 0-0 business days and exchange the Item.

But if the company has no replacement and exchange policy so we inform the customer :

We would like to inform you, At the time, we have no option to replace the unit and exchange the item, but we request to you please create a return request for the Item, my team will contact you in 0-0 business days and return the item. Your refund will proceed in 0-0 business days.
We welcome you to shop for a new item on our website or from a store near you.

Regards
--------------

| |