Subject: Arabic Language Test - HIFZUR RAHMAN
From: HIFZUR RAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Apr 2021 06:15:37 -0400

| | Foreign Language Screening Test

Name | HIFZUR RAHMAN    /  (91) 9990779181    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz

I really apologize for inconvenience caused to you.

As per our policy we dispatched the order on time as well as it was shipped from our end but when I tried to find the reason of delay came to know that the address was incorrect.

So please provide us the correct one by reverting at the same email.

Looking for your betterment.

Thank you contacting us.

Regards,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I really apologize for the same.

We surely help you in the matter. Therefore I want little help from your end, please take a pic of the scratched device and to us in jpg or pdf format so we can validate it and move forward for other procedures.

Looking for your betterment

Thank you for contacting us.

Regards,
Xyz

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