Subject: Arabic Language Test - Abualqassim Ahmed
From: Abualqassim Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Mar 2021 09:49:16 -0400

Foreign Language
Screening Test

Name

Abualqassim
Ahmed     /  (0091) 9315681189    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

The apology of the esteemed Mr. ... Greetings, and after I
wanted, through this letter, I convey to you our sincere apology for the
inconvenience, obstacles, or impact on the workflow that you have caused, which
has occurred and we are still committed to accessing your site again. Allow me
to express to you my sincere apology and regret about what It happened from us,
and also with the assurance that this matter will not happen again in the
future

اعتذار السيد الفاضل تحية طيبة وبعد رغبت من
خلال هذه الرسالة أن أنقل لك خالص اعتذارنا عن
ما سببه الموقف الذي قمت به من إزعاج أوعقبات
أو تأثير على سير العمل والذي قد حدث و نحن
مازلناملتزمين بالوصول إلى موقعك مرة أخرى
اسمحوا لي أن أعبر لكم عن خالص الاعتذار
والأسف بشأن ما حدث مننا، وأيضًا مع التأكيد
على أن هذا الأمر لن يتكرر مرة أخرى في
المستقبل

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We regret
the delay in receiving the request, and just as we regret the treatment of the
transport representative for this behavior, please know that the request will be
delivered as soon as possible, and the complaint has been sent to me, the
transport company to do the necessary procedures with this employee again,
please accept our apology, as the maximum will be done.  We have to improve our
service to your satisfaction

ناسف حقا لأنك تلقيت منتج مختلف عن المنتج
الذي طلبته في الأصل من موقعنا علي
الانترنت

بالتأكيد ليست هذا التجربه التي نريد  أن
يحصل عليها عملاؤنا عندما يتسوقون معنا.

كما يحزننا انه ليتم خدمتكم كما ينبغي  من قبل
موظفين خدمه العملاء

يرجى العلم انه  سيتم استبدال المنتج فورا
بالمنتج المعنى