Subject: Arabic Language Test - Achai Ring
From: Achai Ring <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Mar 2021 05:32:38 -0400

Foreign Language
Screening Test

Name

Achai
Ring    /  (91) 7032518021    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings dear customer

We’re very sorry the misbehaving of our executive and we will work to improve
it

We apologies for the delay of the product

We ask you to be patient while we are solving the issue

We will contact you back shortly

Regards : BabyShop team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Greetings dear customer

We apologies for the delay

You can exchange the product right after delivery, however some of products
can’t be exchanged according to it’s policy

We promise to solve the issue as soon as possible

We need your patience

Regards : BabyShop team