Subject: Arabic Language Test - Abdullah Khan
From: Abdullah Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Mar 2021 05:19:34 -0400

| | Foreign Language Screening Test

Name | Abdullah Khan    /  (939) 8373570    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
We humbly apologize you about the behaviour of delivery guy towards you.
There was a technical issue due to which the product could not be reached on time .
We guarantee you that the product will be reached within 24 hrs. And you will recieve a small gift from our side as an apology from our delivery guy and due also due to late delivery
Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
We are very sorry for the inconvenience,
Our delivery team will be in touch with you as soon as possible, and ofcourse we will take your product back after verification process.

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