Subject: French Language Test - Karamoko Lassina
From: Karamoko Lassina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 13:12:39 -0400

| | Foreign Language Screening Test

Name | Karamoko Lassina     /  (+91) 9761929549    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer!
We have received your message regarding your order with id 9643039489 which you should have received for 3 days now. Our teams are on hand to ensure that you receive your order as soon as possible.  We will find a solution to this problem as soon as possible.  We apologize for any inconvenience this delay may have caused.  For the awkwardness of our delivery team, we assure you that will not happen again.  We thank you for your patience and for the trust you have placed in us.
Cordially thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer!
We have received your message regarding your order with the id 9643039489 that you  received with a color error. Our teams are working to rectify this error.  You receive your order as soon as possible.  We will find a solution to this problem as soon as possible.  We apologize for any inconvenience this delay may have caused.  For the awkwardness of our delivery team, we assure you that will not happen again.  We thank you for your patience and for the trust you have placed in us.
Cordially thank you.

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