Subject: Trainer Candidate - Himanshu Sachdeva
From: Himanshu Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 05:41:54 -0400

| | Tech Support Test

Name | Himanshu Sachdeva
E-mail | [email-masked]
Phone Number | (91) 9569374411
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance | Independent Trainer | 30/04/2021 | 50
Previous Employer 1 | ICICI Bank | Deputy Manager | 16/08/2016 | 32
Previous Employer 2 | ICT Academy | Product Manager | 20/12/2018 | 36

If Selected, how much time do you need to join? | 30

Please briefly describe your work experience specifically in training?

Currently working as freelance trainer in customer service and communications domain.
Have extensive experience in delivering customer service to corporates and HNI clients.
Developing customized training session plans.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Managing a diverse team is always a challenge but i managed to handle the team with a calm and composed attitude.
I always believe in delivering the highest level of standards in customer service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is resolving the customer concern while a great customer service includes empathy with the client and understanding the exact problem and then recommending the best possible solution.
What according to you makes you a good candidate for this position? | Vast experience in customer service in ICICI Bank specially with corporates, HNIs, SMEs and startups. Always focus on maintaining a healthy relationship with the clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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