Subject: Japanese Language Test - Anjulika Dutta
From: Anjulika Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Mar 2021 12:31:27 -0400

| | Foreign Language Screening Test

Name | Anjulika Dutta    /  (+91) 8765179042    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

We would like to extend our apology towards the inconvenience caused to you and the misbehaviour at our end.
We ensure that the complaint has already been raised and we are looking at the matter.
We also assure you that the item will reach your address in next 24 hours which will be free of cost for you as a compensation for all the inconvenience alongwith a written apology from the courier guy.

We also appreciate your patience and ensure you that we will work on improving the whole process.

Thank You,
Regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

We would like to extend our apology towards the inconvenience caused to you and the misbehaviour at our end.
We ensure that the complaint has already been raised and we are looking at the matter.
We assure you that our delivery agent will reach your address to collect the wrong item from you, which will be exchanged by a new item (blue color trouser), within 24 hours, also this item will be free of cost for you (as a compensation gor inconvenience caused to you).

We also appreciate your patience and ensure you that we will work on improving the whole process.

Thank You,
Regards,
Babyshop Team

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