Subject: French Language Test - Jagadish Bhavireddy
From: Jagadish Bhavireddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 10:59:48 -0400

| | Foreign Language Screening Test

Name | Jagadish Bhavireddy    /  (+91) 8686656416    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for providing the order details. We really apologize for the inconvenience caused. I completely understand your situation and will make sure this is taken care of.

I understand that you would like the order to be delivered next day. I will surely check with courier team and will try to expedite the delivery.

I also apologize for the behavior of the courier person. We really do not encourage this behavior from the courier person. We really value our customer will make sure this is addressed and doesn't happen again.

Also, we will process adjustment on the order for the inconvenience you had with our service. Please allow us a chance to serve you better. You can see the adjustment once the order is delivered.

We really value you as our loyal customer and would definitely not expect you to have this experience.

Regards,
Jagadish Bhavireddy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for providing the order details. We really apologize for the inconvenience caused. I completely understand your situation and will make sure this is taken care of.

I apologize on behalf of the customer service representative for the experience you had.

I will surely check the order details and help you in this case. I will do what all I can from my end to get this resolved and make you happy.

Upon checking the order and return policy, I see that seller do not have the exchange option. Unfortunately we will not be able to exchange the order.

But we really don't want our loyal customer like you to have this experience. I will process a gift card against the purchase so that you can order the trouser of your choice. You can use this gift card through the online account.

I really hope this keeps you happy and allow us a chance to serve you better.

We value as a loyal customer of our service.

Regards,
Jagadish Bhavireddy.

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