Subject: Arabic Language Test - Samson Savi
From: Samson Savi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 09:55:57 -0400

| | Foreign Language Screening Test

Name | Samson Savi    /  (91) 7558866879    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Maám,

At the onset, let me apologize for the entire ordeal you had to face. Our ultimate goal is hundred percent customer satisfaction and it is painful that you had to face it.

Please give us 24 hrs time, to investigate the entire matter. We will make sure your parcel reaches you within 24 hrs and as compensation for the same, we shall provide a 10% discount on your next purchase of the same value.

Apologizing again for the entire issue and we shall resolve this at the earliest

Thanks!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Maám,

At the onset, let me apologize for the entire ordeal you had to face. Our ultimate goal is hundred percent customer satisfaction and it is painful that you had to face it.

There seems to be some misunderstanding and we request you to kindly allow us 24 hrs to investigate the issue.

Apologizing again for the entire issue and we shall resolve this at the earliest

Thanks!

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