Subject: Arabic Language Test - Aiman Khan
From: Aiman Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 07:44:52 -0400

| | Foreign Language Screening Test

Name | Aiman Khan    /  (011) 7289807224    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sorry for the inconveniences caused to you and
I apologise for rude behaviour of my staff.

As I can see your order has been dispatched but due to covid-19 guidelines delivery service is slow and taking more time to deliver courier.

Your has reached to your local hub and it will be delivered to you by evening.

I apologise on behalf of my staff for rude behaviour. Please accept our sincerely apology for the rude behaviour of our staff.

To compensate for the issue you have had with this order,we will give you shopping voucher for next 3 shopping

Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are extremely sorry to find out that the item delivered was not the one that you have ordered.

The replacement is being sent to you right now and should arriver at the delivery location by Tuesday.

It is purely an order processing error. We are reviewing our process to see how we can avoid this type of error in the future.

Please accept our sincere apology for the error and rude behaviour of our customer support rep. There is no excuse for such carelessness and we are glad that you caught it.Thank you very much for drawing it to our attention and we have advised to our staff to be more careful next time.

To compensate for the issue you have had with this order,we will waive off the delivery charges for 5 of your next orders

Sincerely

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