Subject: Dutch Language Test - Mustafa Raja Ansari
From: Mustafa Raja Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 07:30:35 -0400

| | Foreign Language Screening Test

Name | Mustafa Raja Ansari    /  (110095) 9625477113    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am Mustafa Raja customer support executive from babyshop.com.
Thankyou for writing us, We are extremely sorry for inconvenienced caused to you.

As per mail, you have placed order last month 5days ago and you did not get delivery on the time and courier team misbehaved with you.

Once again we are extremely sorry for that. I would like to inform you that we are going to transfer your case to higher level and you will get your order very soon with discount.

Thankyou again for helping us improve our service.

Please feel free to write to us for any further assistance

Regard,
Mustafa Raja

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I am Mustafa Raja customer support executive from babyshop.com.

We are extremely sorry for inconvenienced caused to you.
As per mail, you got delivery your trouser with different colour and support team misbehaved with you.

Once again we are extremely sorry for that I assure you that your product will be exchange and you will get your demanding product as you want.

You will get call from from our site within higher level and your  issue will resolve very soon.

Thankyou for helping us improve our service.
Please feel free to write to us for any further assistance.

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