Subject: French Language Test - Ragini Kumari
From: Ragini Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 07:06:30 -0400

| | Foreign Language Screening Test

Name | Ragini Kumari    /  (91) 7322890439    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This approach to complaints letter-writing is effective for private consumers and for business-to-business customers who seek positive outcomes from writing letters of complaint.

The principles apply to complaints emails and phone calls too, although letters remain generally the most reliable and effective way to complain, especially for serious complaints.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

For this purpose, your E-commerce store needs to have a responsive web design and a mobile-friendly theme. Customers expect mobile-friendly sites. Businesses with a mobile-friendly website will make more sales over those which do not have one. Statistics since 2017 show that mobile device usage is either equal to or surpassing desktop usage.

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