Subject: Japanese Language Test - Satendera singh Negi
From: Satendera singh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 06:39:26 -0400

| | Foreign Language Screening Test

Name | Satendera singh Negi    /  (91) 9315068428    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam,

Greeting from babyshop.

Your product on the way and your product will place within 24 hours if my team behavior is not well I extremely sorry for that.

Thanks and regards
Satender singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mam,

Greeting from babyshop.

Don't worry Mam we will change your product if you choose right color and I extremely sorry from my team side for his behavior.

Thanks and regards
Satender singh

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