Subject: Korean Language Test - Akshita Yadav
From: Akshita Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 06:39:28 -0400

| | Foreign Language Screening Test

Name | Akshita Yadav    /  (+91) 9003713802    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sara,
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be. I've tracked your package via the U.S. Postal Service, and it's currently listed as [Status: Out for delivery]. If you'd like to keep track of your package's status, you can visit this link: [link].
I have also contacted the delivery team and briefed them on the matter.
If the order is still not delivered within the expected time kindly reach out to us and we will assist you in processing cancellation/refund as per your convenience.
Once again, I sincerely apologize for the inconvenience.
Regards,
XYZ
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sara,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
I have initiated an exchange for your order id 9643039489 and Item Levi’s 711 jeans in color Blue will be delivered to you in the next 3-5 business days. Here is the link where you can track the same: link.
Kindly handover the unwanted items to the delivery agent.
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
Regards,
XYZ
Customer Service Representative

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