Subject: Spanish Language Test - Sachin Verma
From: Sachin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 05:02:18 -0400

| | Foreign Language Screening Test

Name | Sachin Verma    /  (701) 8015920    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr Customer

Thankyou for contacting Babyshop and Sincere apologize for all the convinence you are having about our order . So going through your order details I would like to tell you that your order will be reached today evening by 7:00p.m. IST , and delay reason was due to pendamic as our logistics team are also taking care of all the precautions . Secondly about the misbehave of courier agent , so let me inform you se have escalated your issue to their higher authority so that they can take care of this could never happen to any of our customers .
Again thanking you for choosing babyshop.com and for any help or assistance for your future you may visit our website .
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thankyou for contacting Babyshop ,
As we have gone through your order details so by the time of order the colour choosen was correct as you have received and we have also sent the confirmation message and email to your credentials to make sure that you have ordered the correct color trouser.
For the delay we really apologize as due to this pendamic our logistics team deliveries are quite late by the expected date , and for the last conversation also I apologise on behalf of my team as our team will check the call as all the calls are recorded and if they found definitely they will take the action.
Thankyou again for contacting Babyshop and for your future assistance you may visit our website.

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