Subject: Trainer Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 04:24:49 -0400

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (91) 9118111101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JSV ALLIANCE PVT LTD | BUSINESS DEVELOPMENT MANAGER | | 40000
Previous Employer 1 | TELENOR INDIA COMMUNICATION PVT LTD | AREA SALES MANAGER | 17-08-2018 | 62000
Previous Employer 2 | RELIANCE COMMUNICATION | TERRITORY SALES MANAGER | 05-12-2015 | 35000

If Selected, how much time do you need to join? | 30 DAYS
Please briefly describe your work experience specifically in training? | TRAINING AND COACHING OF OUR SALES TEAM AND CHANNEL PARTNER.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most common non favorable situation is to get attention because they have different conflicts or tension or lack of trust. when we understand these things and build a trust that this session is for him and their benefits. When we does this will win the half of our agenda which i decide to convey.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is customer satisfaction and great customer service is satisfaction with loyalty.
What according to you makes you a good candidate for this position? | Having quality to communicate effectively with co-relating the situation by own experiences and understand the mental stress and ways to come out.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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