Subject: Trainer Candidate - Indumathy S
From: Indumathy S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 03:23:53 -0400

| | Tech Support Test

Name | Indumathy S
E-mail | [email-masked]
Phone Number | (+91) 8072215129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | TamilNadu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Udayy | Teacher recruitment and trainer associate | 20/02/2021 | 33,600/-
Previous Employer 2 | Focus Academy for career Enhancement | Aptitude and Soft skills trainer | 30/08/2020 | 24,500/-

If Selected, how much time do you need to join? | Immediately available. May need 4-5 days for relocation. (Yes, ready to relocate)
Please briefly describe your work experience specifically in training? | A versatile trainer in handling Aptitude, Communication, Interview Skills, and recruitment essentials. Ihave handled classes in top colleges like VIT, NIE, NIT, REVA UNIVERSITY, and nearly 20 – 30 morecolleges in and around India. I have also handled recruitments in different colleges for my company. Expertised in handling any level of students and training them.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Worked as a manager for 15-20 teachers and acted as thir POC to the company. It was a challenging role to schedule, plan and allocate the teachers for their classes. Each teacher will have atleast 5-6 different classes in a day. Smoothly planned for their classes and also processed their leave and attendance.

Acted as Engagement co-ordinater in almost 20-25 assignments to colleges that includes top colleges like VIT,NIT,REVA. Have managed a team of 20-30 trainers and mass training programmes that happened for around 5,000-8,000 students.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good : Satisfying the customer needs with caution.
Great : Doing something more than the customer expectation level and making them to revisit us again.

What according to you makes you a good candidate for this position? | Have enough experience in product/process training and handling a team. Also have experience in working under stress and handling complicated situation. Good in decision making,convincing/negotiation skills. Good communication and able to do professional email writings.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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