Subject: Trainer Candidate - Neena Arora
From: Neena Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 00:01:36 -0400

Tech Support
Test

Name

Neena
Arora

E-mail

[email-masked]

Phone Number

(91) 9654310809

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

DELHI

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BBW Business Services

EA/CSM

7 April 2021

65000

Previous Employer 1

Net 4 India

Trainer/CC

April 2016

35000

Previous
Employer 2

HCL

Trainer

May 2011

30000

If Selected, how much
time do you need to join?

One week

Please briefly describe your work experience specifically in
training?

Preparation & Implementation of Training
Plan. o Administering Process Test, Product Test, System Test. Conducting
Skill-Re verification Test . In-charge of quality specifications for Customer
Services. Ensuring workflow efficiencies, customer service excellence and
quality assurance

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

No such situation than couldn't be tackled or
overcome.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference in a good and a great service is that in a good service the customer
is happy and satisfied with the service received where as in the latter he is
not only satisfied but is loyal as well. Hence being able to retain a customer
over years depicts great customer service

What according to
you makes you a good candidate for this position?

1.
Excellent communication

2. Organised

3. Good listener

4. Analyze to improve again and again

5. Adaptability

6. Always will to learn

On a scale of 1 - 5 please rate your
fluency in spoken English

5