Subject: German Language Test - Ajay Bhiduri
From: Ajay Bhiduri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 13:14:07 -0400

| | Foreign Language Screening Test

Name | Ajay Bhiduri    /  (9511518627) 9511518627    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

We are deeply sorry for the inconvenience caused to you as customer satisfaction is our top priority. I would like to inform you that I have discussed with the courier team to deliver your product within next 24 hours. I’ve also raised a complaint on your behalf against the delivery team for inappropriate behaviour.
Please be assured a strict action will be taken against the team for inappropriate behaviour at work.
Thank you for your patience sir! If you still have any query please feel free to contact us.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

We apologise for the inconvenience caused to you. We are extremely sorry that you had to experience this despite being one of our valued customers. I would like to assure you that strict actions are taken to ensure that such things are never repeated in the future.
As I can understand, you had placed an order for a blue colour trouser but a different colour was delivered to you. Please be rest assured, I am arranging a return pickup schedule for you. I am also sharing a link for you to select the return time as per your convenience.

If you still have any query regarding the issue, please feel free to contact us.
Thank you

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