Subject: Trainer Candidate - Krishankant Prasad
From: Krishankant Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 12:08:13 -0400

| | Tech Support Test

Name | Krishankant Prasad
E-mail | [email-masked]
Phone Number | (0) 9911432673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung electronics | Senior trainer and content developer | 30 sep 2020 | 45k
Previous Employer 1 | Iqor global services | Lead trainer | 30 oct 2018 | 50k
Previous Employer 2 | Ensure support and services | SME & CSE | 5 march 2015 | 13k

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Total experience 7.5yrs into customer services
Training experience 5.5yrs. I have trained more than 2.5k employees in Iqor global services in field and backend.
Worked as lead trainer for pan india after sales process for Apple,Philips and HP.
Also team lwad for content development team.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As of my knowledge i have always opted to work out of my comfort. So, everyday was challenging for me to get through daily  task but that's what encouraging me to do more  to improve process and my skills together.

I have to share perticular moment then it would be the time when i was selected to move to noida for newly started BPO and my responsibilities were to train whole team from the scratch level.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good services is somthing where you solves customers issue.

Great cusyomer services is when customers leave the place with smile on face and they start trusting and comeback for there future product related issues.

What according to you makes you a good candidate for this position?

My experience is from very basic level in customer service to AM for L&D.
I understand the small gaps in training which can make huge diffrence and my eagerness to lean more and never enging hunger to achive best of me. Which will help process and me in future.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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