Subject: Trainer Candidate - CHETAN SARIN
From: CHETAN SARIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:39:43 -0400

| | Tech Support Test

Name | CHETAN SARIN
E-mail | [email-masked]
Phone Number | (+91) 9999111101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GUJARAWALA TOWN PART 1 NEW DELHI.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PORTECK | SENIOR TRAINER | LOCKDOWN | 57833.33
Previous Employer 1 | CORE BPO | VOICE AND ACCENT PLUS SOFT SKILLS TRAINER. | 17-02-2010 | 43000.00
Previous Employer 2 | DAKSHeSERVICES | sr.ccs | 16-03-2002 | 29000.00

If Selected, how much time do you need to join? | ASAP
Please briefly describe your work experience specifically in training? | responsible for creating training modules according to the clients requirements.handling a team of 4 trainers.specialized in removing MTI and building up confidence in the candidates.responsible for constant analysis of quality trends in term of accent and communication patterns.active participation in hiring activities,for front line employees.to observe,measure and coach learners performance.provide one on one and classroom training and reinforcement sessions to agents who were not able to meet the key deliverables.identify training needs and address gaps.to prepare reports,assessment sheets and maintain data as required .neutralization of accent. taking SUP.calls on the floor .providing behavioral and voice modulation training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | in training i took a call worth 4hrs 37 min. which is still a recorded call at daksheservices. the process was all technical called the QBS network. i had half conversation with a customer and in between half with his wife. it was such a confusing moment as to whom to answer and from where . as duo took turns in asking there questions . i had to repeat and answer two different people for same issues however both had different questions and interweened in between each others asked question. i got a star badge for sorting that call successfully.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is providing customer the answer for their questions and queries however great customer service is sorting out the query of the customer plus making such effort so that the customer remains our customer forever in future.many can provide good customer service however to keep the customer stable with us as a customer is great customer service as customers are our masters . every bodies salary comes from the customers kitty .
What according to you makes you a good candidate for this position? | creative thinker whose ideas have directly increased profitability.achievment oriented with excellent communication,presentationand interpersonal skills.skills in problem solving,co.ordination and analysis.strong learning and organizational skills matched with the ability to manage stress time and people effectively.ability to quickly adapt to training and operational needs and achieve high client service levels.recognized for having the ability to develop and deliver client focused training modules.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |