Subject: FW: Russian Language Test - Aishwary Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 25 Mar 2021 14:38:02 +0000

No

From: Aishwary Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 March 2021 at 7:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Russian Language Test - Aishwary Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Aishwary Singh    /  (91) 6387774165    / [email-masked]<mailto:[email-masked]>
Whats your first language       Russian
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir/Mam,
We're extremely sorry for the inconvenience !
I Have forwarded your issue to our courier department head and assurring you the delivery latest by tomorrow.

Thanks for your patience!

Regards,
Aishwary Singh
Customer support
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir/mam,
Sorry for this behaviour as there might be some misunderstanding among our staff.
And being one of the associate of the company i promise you that this will not repeat in future and We're really sorry for the situation happened.
We as a reputed company are concerned about our customers, So we absolutely understand your emotions and feelings, and   I'll make sure that my support team will make an apology to you asap.

Thanks!
Regards,
Aishwary Singh