Subject: Trainer Candidate - Neeraj Sharma
From: Neeraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:12:54 -0400

| | Tech Support Test

Name | Neeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9654338155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Oyo rooms | Marketing operation | April2020 | 35000
Previous Employer 2 | Extramarks education | Relationship manager | April2019 | 30000

If Selected, how much time do you need to join? | Immediate joiner

Please briefly describe your work experience specifically in training?

Dynamic and result driven with 2 year of invaluable experience in Supply retention, supply Exellence, Porfolio Management, Churn Management , Asset Partner engagement, Business Operations, Lead generation, Client Relationship management,  Marketing Management, Administration.
Demonstrates abilities in providing ongoing strategic and operational guidance to support new business activities and existing client relationship.
Possess excellent communication & interpersonal skills with strong analytical, team building, problem solving and organization abilities.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Dealing with red alert cases

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference is that former only barely keeping your customers satisfied.
Increase loyalty
Better reviews
Reduce cost

What according to you makes you a good candidate for this position?

I am good in preparing daily report fir better calculation and better view on the region performance.
Increase the supply chain
Build a sustainable relationship and trust with customer through open and interactive communication.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |