Subject: Trainer Candidate - Priyanka Debnath Priyanka
From: Priyanka Debnath Priyanka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:08:22 -0400

| | Tech Support Test

Name | Priyanka Debnath Priyanka
E-mail | [email-masked]
Phone Number | (91) 9650299140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oberoi contact centre | Training and Quality Coach | Na | 30,000
Previous Employer 1 | Mydala.com | Senior Writer and Editor | 31 March, 2018 | 22,000
Previous Employer 2 | Virinchi Software | Senior Content Writer | 1November, 2016 | 15,000

If Selected, how much time do you need to join? | Atleast 15-30 days
Please briefly describe your work experience specifically in training? | New hire trainings, product training, OJT, process training, employees incentive programs, quality check and assurance, feedbacks, creating training modules, voice modulation, sale conversion, converting lead to sale.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As a Trainer and quality coach, keeping the associates motivated and driven during the ongoing pandemic is a task. Also, maintaing your emotional quotient (EQ) with the associate while monitoring and evaluating them.

However, being a trainer one has to be honest, assertive, empathetic and company values driven keeping your EQ at a bay and use it depending on the situations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | First call resolutions

What according to you makes you a good candidate for this position?

My experience as a Trainer and QA in an organisation like Oberoi Group has taught me that the guest/customer should always come first, then the company and then you.
The efficiency of working in a dynamic situation and handling customer queries while maintaining company standards stands me out from others.
And being a certified trainer by the world's best hospitality brand is an added USP

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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