Subject: Trainer Candidate - Shiffy Srivastava
From: Shiffy Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 09:47:25 -0400

| | Tech Support Test

Name | Shiffy Srivastava
E-mail | [email-masked]
Phone Number | (91) 9560176662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | not applicable | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

have 30 years of experience in training

Skillfully reduced attrition for 365 clients and set up employee development and PMS for 10 leading
companies by enhancing existing processes.
PROFESSIONAL HIGHLIGHTS
SHIFFY SRIVASTAVA
ARFEEN KHAN CERTIFIED COACH Delhi/NCR
HR CONSULTANT [email-masked]
LEARNING & DEVELOPMENT +91 9958053637/+91 9560176662
http://www.linkedin.com/in/shiffy-srivastava-21871a17/
A seasoned HRM professional with more than 30 years of experience in building strategic alliances with multinational organization
leaders to strategically align with and support key enterprise initiatives. Successfully managed multiple international projects, owning
senior consultant roles.
A training consultant for retail banks, training academies and global enterprises on HR, communication skills, leadership skills,
management skills and customer service-related topics.
Versatile and strategic expert with excellent training and development skills. A dynamic relationship builder with a superior level of
business acumen. Skilled in creating breakthroughs for clients through effective coaching, defining ROI in trainings, designing exceptional
content and building processes and SOP. Adept in heading and shaping the HR department, enhancing employee performance and
ensuring employee retention. Outstanding attention to detail and highly organized with tremendous ability to follow-through and deliver
on time. Strong communication, influencing and leadership skills and comfortable working in a global team while embracing and
implementing out-of-the-box ideas.
Training Curriculum Development | Instructional Design | Training Needs Assessment |Soft Skills Training | Content Development |
Talent Acquisition/ Vendor/Stakeholder Management | Requirement Gathering and Analysis | Talent Acquisition | Recruitment Life
Cycle| People Management | Client Relationship Management | MIS Reporting | Employee Engagement| Capacity Planning|
Performance Coach | Business Partner HR| HR Administration| Change Management
Self-employed Jun 2017 – Present
Conducting training programs for leading businesses in diverse sectors by liaising with multiple stakeholders. Successfully identifying skills
and knowledge gaps to develop instructional material for high-performing teams. Managing campaigns from conception to
implementation to promote best practices in communication.
FREELANCE TRAINER AND COACH
SCOPE: Training Needs Assessment | Requirement Gathering and Analysis | Stakeholder Management | People Management | Audit
Analysis | Conducting Awareness Campaigns | Vitality Training
 Training Needs Assessment: Proactively identifying training needs at
various levels by mapping skills and using various psychometric tools.
 Customizing training modules in line with soft skills training requirements.
 Systematically developing and managing training curriculum on motivation,
leadership, sales, induction and soft skills.
 Designing pre-training and post-training evaluation tools and kits to identify
potential areas for training employees through periodic evaluations.
 Preparing competency-based learning modules to boost productivity of frontline
sales professionals.
 Stakeholder Management: Collaborating with senior management to ensure
timely delivery of training programs and alignment of training goals with
corporate goals and objectives.
 Conducting weekly and monthly review meetings to track progress of employees.
 Managing logistics to fulfil the budget requirements and fulfil client expectations.
 Client list on Page 3.
Training &
Development
Performance
Management
Employee
Retention Successfully built R&R and career development programs for 365 clients and coached 5500 lives to
achieve breakthroughs and transformation.
Continental Suraksha Pvt. Ltd., Delhi May 2015 – May 2017
Leading compliance and change management by liaising with legal advisors. Successfully train and facilitate agents to execute timely
delivery and resolve client complaints. Independently handled PnP escalations by designing robust action plans and enhancing processes
through periodic business reviews.
HEAD – ORGANIZATION DEVELOPMENT
SCOPE: Requirement Gathering and Analysis | Stakeholder Management | People Management | Audit Analysis | Testing | Conflict
Resolution| Manpower Planning | Process Improvement
 Manpower Planning: Scrutinized and nurtured best talents for leadership
roles and succession planning up to business management level.
 Sourced internal and external manpower by identifying potential sources,
pinpointing the best candidate and matching them with the appropriate
positions according to their abilities and talents.
 Created a step-by-step, cost-effective recruitment plan to fulfill the
requirements of companies on time.
 Vendor Management: Efficiently monitored the day-to-day management of HR
operations and served as an escalation point for HRM vendors.
 Effectively interacted with stakeholders and technical assistance teams to
support the ongoing partnership between vendors and teams and to
understand how the services/products can be used in the organization.
 People Management: Continuously supervised and assigned coordinators and
other professionals involved in creating new roles.
 Provided management with detailed analysis on people development activities.
 Reengineering teams by setting up processes, boundaries and new functions.
Koncepts Automobiles Pvt. Ltd., Delhi Jan 2013 – Jun 2015
Led day-to-day HR operations for the sales division comprising over 5000 employees. Formulated standardized training solutions
to boost retention and productivity.
GROUP HEAD HR – ADMIN & TRAINING
SCOPE: Training and Development | HR Administration | People Management | Talent Acquisition | Policy Formulation
 Planned and executed various policies relating to all phases of personnel activity.
 Significantly reduced training time and facilitated employee assimilation by
devising new employee orientation and integration.
 Drove succession planning by formulating and managing a leadership development
program for all organizational levels.
 Maximized HR functions by constantly streamlining HR staff processes.
 Coached and mentored managers on performance management.
Angel Broking Ltd., Delhi Dec 2009 – Dec 2012
Successfully performed an entire gamut of HR functions for the NCR region while directing 8 employees, partnered with Delivery
Heads and Associates in business groups to handle various HR functions, reviewed critical roles and suggested a cost-effective and
efficient manpower redeployment plan to achieve business goals.
TRAINING & HR HEAD – DELHI & NCR
SCOPE: Project Management | Vendor/Stakeholder Management | Solution Architect | System and Business Analysis | People
Management | Design Thinking | Conducting Design Workshops
 Increased employee engagement and motivated employees by introducing the
“Hall of Fame” concept.
 Sourced the best talents through a structured and systematic recruitment program.
 Conducted one-to-one sessions with employees to promote a positive work
culture and help them bond better with coworkers.
 Handled hiring functions for all 18 branches in Delhi by recruiting 100–120
employees on a monthly basis.
 Developed GAOs/KPOs for employees according to the format of the Balance Score
Card.
 Made the company policies and systems transparent for employees by establishing
a two-way formal and informal internal communication channels.
PREVIOUS EMPLOYMENTS
EDUCATION AND CERTIFICATIONS
CLIENT LIST
TRAININGS CONDUCTED
Veta English Training Academy, Delhi Mar 2008 – Dec 2009
TRAINING HEAD
SCOPE: Training and Development | English Coaching | Business Etiquette | Motivation
 Effectively designed and expanded training and development programs based on the needs of the organization.
 Monitored and reviewed the progress of trainees through questionnaires and discussions with managers.
 Amended and revised programs as required, to adapt to changes occurring in the work environment.
 Worked in close collaboration with senior management and stakeholders to build training programs from scratch.
Matrix Cellular (International Division) Manager Operations Mar 2006 – Mar 2008
HCL Technologies, Noida HR Consultant Jun 2004 – Feb 2006
Benediction School of English Language, Delhi Networking Head Mar 1999 – May 2004
Institute of Directors, Delhi Director, Corporate Communication Feb 1998 – Feb 1999
Post Graduate Diploma in Advertising, Public Relations and Business Studies (1997) | MBA (Human Resource) in Industrial and
Personnel Management, NIHRD, Madras (1997) | BA (Hons.) in Political Science, Delhi College of Arts & Commerce, Delhi University
(1996)
CERTIFICATIONS
Arfeen Khan Certified Coach | NLP Practitioner and Masters | CBT | Wellness Coach | Dietitian |Posh | Business Coach | Life Skills
Coach | Affiliate Marketing | Agile HR | Mental Health | Storytelling | English | Excel
Communication Skills: Interpersonal and team building skills, Verbal ability, Soft skills, Behavioral training
Leadership Skills: Motivational skills, Vendor management, First-time managers, Change management, Conflict management, End-to-end
facility management, Goal setting and time management skills, Effective decision-making, Emotional intelligence, Interviewing skills,
business manners and boardroom grooming, One-minute manager, Stress management, Business etiquette and grooming, Frontline
leadership programs, Emerging leadership programs, Financial planning, Risk management, Project management, Coaching and
mentoring, performance management, Art of collaboration
Freshers Training: GDPI skills, Resume writing skills
Sales and Service: Collections for Bajaj, HDFC, Why sales?, Customer Service, CRM, Pre-sales and post sales, Client servicing, How to earn
incentives?
Automobiles Sector: Road safety, Automobiles Process Interventions, Product and process
BPO Sector: English grooming, Train the trainers, Voice and accent, USA and UAE culture, British culture, Crucial conversation, Crucial
confrontation, Closing techniques, Career planning, Career growth path
Insurance Sector: Insurance claims and end-to-end processes, wealth management
Human Resources: ERP sessions
Hospitality Sector: Hotels and resorts guest handling, Creating wow experience
Banking Sector: Banking related training for Axis bank and ICICI, Retail branch banking
Banking, Finance and Insurance Sector: ICICI Bank, MB Informatics, Bank of Baroda, CITI Bank, Koncor, Bajaj Finserv, KPMG Global, LIC
Insurance, Continental Suraksha, TATA AIG, SBI, Axis Bank, HDFC Bank
Educational Sector: Mahindra Pride School and Colleges, Mahalaxmi College, Chitkara University, National Engineering College, Holy
World School, Hitech Institute, Modi University, Veta English Training Academy
Retail Sector and Businesses: Flipkart, Perfetti India, Aeon, Johnson & Johnson, Arvind Brands, Kuehne+ Nagel, TTI, IndiaMart, PACO Ltd.
Information Technology and Telecom Sector: DXC, Info Vision, Baffle, Genpact, Aries Corporation, HP, NIIT UNIQA, Hewlett Packard,
Orange, NIIT, HCL, British Telecom
Automobiles Sector: PPAP Automotives, Mahindra, Renault, Honda, Skoda, Anand Automobiles, Continental Tyres,
Police Forces: Delhi Police, Haryana Police
Miscellaneous: Bureau Veritas, Nthrive Health Care Services, American Greetings, Sujan Group of Hotels, Mitsui Prime, BSES, Shib Dass &
Sons, Red Cross of India

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Have faced a situation where I had to upskill poor performers in training due to operation needs and I worked hard to do the same
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is being satisfied ,great is giving a wow experience
What according to you makes you a good candidate for this position? | my passion for training people makes me a great fit
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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